> What is PureTrails?

For more information about our mission and values, we invite you to visit our About Us page.

> How can I track my order?

To track your order, simply click on the Track Order button. Once you're on the tracking page, you'll need to enter your order ID in the designated field. After entering your order ID, click the submit button, and you'll be able to see the status of your order.

> Where do you ship to?

We offer shipping services all over India. Our extensive network covers a majority of pincodes, with over 10,000+ locations serviced throughout the country.

> How long does it take for my order to be delivered?

Most orders are dispatched within 1-2 business days. Once your order has been shipped, you can expect it to arrive at your specified address within 2-5 business days.

We accept a variety of payment methods to ensure a seamless transaction experience for our customers. You can use both domestic and international credit and debit cards, net banking, UPI transactions, and mobile wallets, making it easier than ever to complete your purchase.

> What payment methods do you accept?

> What is your return policy?

We prioritize the quality and hygiene of our products, which is why we do not accept returns. However, in the unlikely event that you receive a defective or damaged item, we encourage you to reach out to us immediately for assistance. Customer satisfaction is important to us, and we are here to help resolve any issues you may encounter. For further details regarding our policies, please refer to the return policy. Thank you for understanding our stance on returns, and we truly value your continued support.